How To Keep and Cultivate Customers
HOW TO KEEP & CULTIVATE GREAT CUSTOMERS By: Carolyn Gray Vehicle Service Pros For any business owner in any industry, it should always be about the customer. For repair shops, understanding how to [...]
Counting Cars: Is More Better?
COUNTING CARS: IS MORE BETTER? By: John Burkhauser Motorage Magazine Many shop owners and managers believe that raising their car count is the path to success. More vehicles in and out, the more [...]
Why Replace Both Calipers When Just One Goes Bad?
Why Replace Both Calipers When Just One Goes Bad? Andrew Markel, Brake & Front End Magazine Are you ever doing the customer a favor by just replacing one caliper? The thing that you [...]
FTC Warns Hyundai for Magnuson-Moss Violations
ATTN TECHS & SHOP OWNERS: Let Your Customers Know Their Rights! "They can have their vehicles maintained by their trusted independent technician using high quality non-original equipment parts without fear of voiding their new [...]
Marketing Your Shop To Millennials
USE THESE STRATEGIES TO SUCCESSFULLY MARKET YOUR SHOP TO MILLENNIALS Motor Age Magazine by Tim Ross You’ve probably heard countless times that the way to a millennial’s heart is [...]
Importance of Selling Future Repairs at Car Delivery
THE IMPORTANCE OF SELLING FUTURE REPAIRS AT CAR DELIVERY Motor Age Magazine by Bob Cooper If you want to generate more repeat business, then there are a number of [...]